Delivery Policy

1 Areas we serve

We deliver in Trindade/GO and the surrounding region:

For anywhere outside that area, check with us before finalising the order — distance affects both the fee and whether the cake can travel safely.

2 Timeframes

• Menu cakes: minimum [48 hours] notice.
• Custom or larger cakes: minimum [3 to 5 days] notice.
• Peak dates (Mother’s Day, Christmas, New Year): [1 to 2 weeks] ahead.

We agree a delivery window rather than an exact minute, so the cake isn’t rushed through traffic. You get a message when it leaves our kitchen.

3 Delivery fee

The fee is calculated from the distance to your address and is always given to you before you confirm the order.

[Zone 1 — up to X km]

[R$ 00]

[Zone 2 — X to Y km]

[R$ 00]

[Beyond that]

Quoted case by case

4 Collection in person

You’re welcome to collect the cake yourself at an arranged time, with no delivery fee. We give you the address and the safest way to transport it when you order.

5 Receiving your cake

Someone needs to be available at the agreed address during the delivery window. Cakes are perishable and can’t be left with a neighbour, at a reception desk, or outside a door.

• Please check the cake in front of the person delivering it.
• If anything looks wrong, say so straight away — far easier to fix immediately.
• If nobody is available and a second attempt is needed, a new fee applies.

6 Storage after delivery

We tell you on delivery how the cake should be kept and how long it stays at its best — this varies by filling. Cakes kept outside those conditions fall outside the guarantee in our Returns & Refund Policy.

7 Things outside our control

Severe weather, road closures or similar events can delay a delivery. If that happens we contact you immediately and agree either a new time or a full refund — your choice.