The short version
Our cakes are perishable and baked specifically for you, so timing matters:
- Cancel before baking starts → full refund, no deduction.
- Cancel after baking starts → no refund, the cake can’t be resold.
- Quality problem → tell us within 24 hours and we replace or refund.
1 Cancelling an order
Before production begins
You may cancel and receive a full refund of everything you paid, with no deduction of any kind.After production has begun
Because the cake is perishable and made specifically for you, it can’t be resold, and a refund isn’t possible at this stage.We tell you the exact moment production starts when we take your order, so you always know where the cut-off is. To cancel, message contact@arthurfelypheferreiradesa.online or WhatsApp +55 (62) 99656-9870.
2 If something is wrong with your cake
If the cake arrives damaged, has a quality problem, or differs from what we agreed, contact us within 24 hours of delivery with photos of the product.
After reviewing the case we offer, at your choice:
- A replacement cake on the earliest date we can produce it, at no cost; or
- A full or partial refund, proportionate to the problem.
Refunds go back to the original payment method. Once approved, the amount is released within [X business days], plus your card issuer’s own processing time.
3 Right of withdrawal (Art. 49, Consumer Protection Code)
Brazilian law gives consumers seven days to withdraw from a distance purchase. For perishable, made-to-order goods, that right applies up until production begins, since the product can’t be returned to stock or resold afterwards.
4 What isn’t covered
- Cakes stored outside the conditions we specify on delivery.
- Problems reported more than 24 hours after delivery.
- Changes of taste or preference once the agreed cake was correctly produced.
- Failed delivery because nobody was available at the agreed address and time.
5 How to open a request
Write to contact@arthurfelypheferreiradesa.online with your order details, what went wrong, and photos where relevant. We reply within [X business days] and aim to resolve it in the same conversation.